:root{--brand:#0e7c66;--brand-dark:#0a5c4c;--wa-header:#075e54;--wa-bg:#efeae2;--wa-out:#d9fdd3;--wa-in:#ffffff;--wa-text:#111b21;--wa-muted:#667781;--panel:#ffffff;--line:#e6e6e6;--page:#f0f2f5}*{box-sizing:border-box;margin:0;padding:0}body,html{height:100%}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif;background:var(--page);color:var(--wa-text);-webkit-font-smoothing:antialiased}.page{max-width:1180px;margin:0 auto;padding:24px 20px 48px}.topbar{justify-content:space-between;gap:16px;margin-bottom:20px;flex-wrap:wrap}.brand,.topbar{display:flex;align-items:center}.brand{gap:12px}.brand .logo{width:42px;height:42px;border-radius:12px;background:linear-gradient(135deg,var(--brand),var(--brand-dark));color:#fff;display:grid;place-items:center;font-weight:700;font-size:20px}.brand h1{font-size:20px;line-height:1.1}.brand p{font-size:13px;color:var(--wa-muted)}.testbadge{display:inline-flex;align-items:center;gap:8px;background:#fff4d6;color:#7a5b00;border:1px solid #f2dfa0;padding:7px 12px;border-radius:999px;font-size:12.5px;font-weight:600}.testbadge .dot{width:8px;height:8px;border-radius:50%;background:#e0a800;animation:pulse 1.6s infinite}@keyframes pulse{0%,to{opacity:1}50%{opacity:.3}}.grid{display:grid;grid-template-columns:340px 1fr;grid-gap:20px;gap:20px;align-items:start}@media (max-width:860px){.grid{grid-template-columns:1fr}}.panel{background:var(--panel);border:1px solid var(--line);border-radius:16px;padding:18px}.panel h2{font-size:13px;text-transform:uppercase;letter-spacing:.05em;color:var(--wa-muted);margin-bottom:12px}.field{margin-bottom:16px}.field label{display:block;font-size:13px;font-weight:600;margin-bottom:6px}.field input{width:100%;padding:10px 12px;border:1px solid var(--line);border-radius:10px;font-size:14px;outline:none}.field input:focus{border-color:var(--brand)}.segmented{display:flex;gap:4px;background:#f0f2f5;border:1px solid var(--line);border-radius:10px;padding:3px}.seg{flex:1 1;padding:8px 6px;border:none;border-radius:8px;background:transparent;cursor:pointer;font-size:12.5px;font-weight:600;color:var(--wa-muted);transition:all .15s}.seg:hover{color:var(--wa-text)}.seg.active{background:#fff;color:var(--brand);box-shadow:0 1px 2px #0000001a}.seg-hint{font-size:11.5px;color:var(--wa-muted);margin-top:6px;line-height:1.4}.profiles{display:flex;flex-direction:column;gap:8px}.profile-btn{display:flex;align-items:flex-start;gap:10px;text-align:left;padding:11px 12px;border:1.5px solid var(--line);border-radius:12px;background:#fff;cursor:pointer;transition:all .15s}.profile-btn:hover{border-color:#bcdfd6;background:#f6fbf9}.profile-btn.active{border-color:var(--brand);background:#eef8f5}.profile-btn .emoji{font-size:20px;line-height:1.2}.profile-btn .pt{font-weight:600;font-size:14px}.profile-btn .pd{font-size:12px;color:var(--wa-muted);margin-top:2px}.reset{width:100%;margin-top:4px;padding:10px;border:1px solid var(--line);border-radius:10px;background:#fff;cursor:pointer;font-size:13px;font-weight:600;color:var(--wa-muted)}.reset:hover{background:#f7f7f7}.nps{margin-top:16px;padding:14px;border-radius:12px;background:#f7f9fa;border:1px solid var(--line)}.nps .score{font-size:32px;font-weight:800;line-height:1}.nps .cat{display:inline-block;margin-top:8px;padding:3px 10px;border-radius:999px;font-size:12px;font-weight:700}.cat.detrator{background:#fde2e1;color:#b3261e}.cat.neutro{background:#fff1cc;color:#8a6d00}.cat.promotor{background:#d9f5e3;color:#0a7d43}.cat.none{background:#eceff1}.cat.none,.nps .hint{color:var(--wa-muted)}.nps .hint{font-size:12px;margin-top:8px}.chat{border-radius:16px;overflow:hidden;border:1px solid var(--line);background:var(--wa-bg);display:flex;flex-direction:column;height:640px}.chat-header{background:var(--wa-header);color:#fff;padding:12px 16px;display:flex;align-items:center;gap:12px}.chat-header .avatar{width:40px;height:40px;border-radius:50%;background:#ffffff2b;display:grid;place-items:center;font-size:18px}.chat-header .who{flex:1 1}.chat-header .who .n{font-weight:600;font-size:15px}.chat-header .who .s{font-size:12px;opacity:.85}.chat-header .mode{font-size:11px;background:#ffffff22;padding:4px 9px;border-radius:999px}.messages{flex:1 1;overflow-y:auto;padding:18px 16px;background-image:radial-gradient(#00000008 1px,transparent 0);background-size:22px 22px;display:flex;flex-direction:column;gap:8px}.bubble{max-width:78%;padding:8px 11px 6px;border-radius:10px;font-size:14.5px;line-height:1.42;white-space:pre-wrap;word-wrap:break-word;box-shadow:0 1px .5px #0000001a;position:relative}.bubble .time{display:block;text-align:right;font-size:10.5px;color:var(--wa-muted);margin-top:3px}.bubble.clinic{align-self:flex-start;background:var(--wa-in);border-top-left-radius:2px}.bubble.patient{align-self:flex-end;background:var(--wa-out);border-top-right-radius:2px}.typing{align-self:flex-start;background:var(--wa-in);padding:12px 14px;border-radius:10px;border-top-left-radius:2px;display:flex;gap:4px}.typing span{width:7px;height:7px;border-radius:50%;background:#90a4ae;animation:blink 1.2s infinite both}.typing span:nth-child(2){animation-delay:.2s}.typing span:nth-child(3){animation-delay:.4s}@keyframes blink{0%,80%,to{opacity:.3}40%{opacity:1}}.composer{display:flex;gap:8px;padding:10px 12px;background:#f0f2f5;border-top:1px solid var(--line)}.composer input{flex:1 1;padding:11px 14px;border:none;border-radius:999px;font-size:14.5px;outline:none}.composer button{width:44px;height:44px;border:none;border-radius:50%;background:var(--brand);color:#fff;cursor:pointer;font-size:18px;display:grid;place-items:center}.composer button:disabled{opacity:.5;cursor:not-allowed}.info-note{font-size:12px;color:var(--wa-muted);margin-top:12px;line-height:1.5}.tabs{display:flex;gap:6px;margin-bottom:16px;border-bottom:1px solid var(--line)}.tab{background:transparent;padding:10px 16px;font-size:14px;font-weight:600;color:var(--wa-muted);cursor:pointer;border:none;border-bottom:2px solid transparent;margin-bottom:-1px;transition:color .15s,border-color .15s}.tab:hover{color:var(--wa-text)}.tab.active{color:var(--brand);border-bottom-color:var(--brand)}.conv-list-panel{max-height:640px;display:flex;flex-direction:column;overflow:hidden}.conv-list-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:12px}.conv-list-head h2{margin-bottom:0}.new-btn{border:1px solid var(--brand);background:var(--brand);color:#fff;padding:7px 12px;border-radius:999px;font-size:12.5px;font-weight:600;cursor:pointer}.new-btn:hover{background:var(--brand-dark)}.conv-empty{font-size:13px;color:var(--wa-muted);line-height:1.5;padding:8px 2px}.conv-list{list-style:none;overflow-y:auto;margin:0 -6px}.conv-item{display:flex;align-items:flex-start;gap:10px;padding:10px 8px;border-radius:12px;cursor:pointer;position:relative;transition:background .12s}.conv-item:hover{background:#f6fbf9}.conv-item.active{background:#eef8f5}.conv-avatar{width:40px;height:40px;flex-shrink:0;border-radius:50%;background:linear-gradient(135deg,var(--brand),var(--brand-dark));color:#fff;display:grid;place-items:center;font-weight:700;font-size:16px}.conv-main{flex:1 1;min-width:0}.conv-top{display:flex;align-items:baseline;justify-content:space-between;gap:8px}.conv-name{font-weight:600;font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conv-time{font-size:11px;color:var(--wa-muted);flex-shrink:0}.conv-sub{margin-top:2px}.conv-preview{display:block;font-size:12.5px;color:var(--wa-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conv-badge{margin-top:6px;font-size:10.5px!important;padding:2px 8px!important}.conv-del{border:none;background:transparent;cursor:pointer;font-size:15px;opacity:0;padding:4px;border-radius:8px;transition:opacity .12s,background .12s;align-self:center}.conv-item:hover .conv-del{opacity:.6}.conv-del:hover{opacity:1!important;background:#fde2e1}.conv-detail{min-height:640px}.conv-placeholder{height:640px;border:1px dashed var(--line);border-radius:16px;background:#fafbfc;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:4px;text-align:center;color:var(--wa-muted);font-size:14px;padding:24px}.conv-placeholder-icon{font-size:44px;margin-bottom:8px;opacity:.7}.del-btn{border:1px solid #ffffff44;background:#ffffff1a;color:#fff;font-size:12.5px;font-weight:600;padding:6px 12px;border-radius:999px;cursor:pointer}.del-btn:hover{background:#ff5a4d;border-color:#ff5a4d}.conv-readonly-note{font-size:11.5px;color:var(--wa-muted);background:#f0f2f5;border-top:1px solid var(--line);padding:10px 14px;line-height:1.4}.new-form{background:var(--panel);border:1px solid var(--line);border-radius:16px;padding:22px}.new-form h2{font-size:18px;margin-bottom:6px}.new-form-sub{font-size:13px;color:var(--wa-muted);line-height:1.5;margin-bottom:18px}.form-error{color:#b3261e;background:#fde2e1}.form-error,.form-notice{font-size:13px;border-radius:8px;padding:8px 12px;margin-bottom:12px}.form-notice{color:#7a5b00;background:#fff4d6}.form-actions{display:flex;gap:10px;margin-top:4px}.form-actions .reset{flex:0 0 auto;width:auto;padding:10px 18px;margin-top:0}.primary-btn{flex:1 1;padding:10px 18px;border:none;border-radius:10px;background:var(--brand);color:#fff;font-size:14px;font-weight:600;cursor:pointer}.primary-btn:hover{background:var(--brand-dark)}.primary-btn:disabled{opacity:.6;cursor:not-allowed}